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No35.2 - Strategies for Effective Communication During Conflict


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Introduction

Effective internal communication is akin to a well-plotted story, with complex characters and a riveting plot. The protagonists? Your organisation's employees. The antagonists? Conflict and misunderstanding. Here's how you can script a victorious ending.


Open Channels of Communication for Internal Communication

Conflict often stems from a breakdown in communication. Ensure that channels for dialogue are not only open but also effective.


Set Guidelines

Clearly define what is acceptable and unacceptable communication within the organisation. This helps to eliminate ambiguity, which can often be a cause of conflict.


Tailor the Medium to the Message

Different situations require different modes of communication. Whether it is email, a phone call, or a face-to-face meeting, select the method that is most appropriate for the context.


Emotional Intelligence

Practising emotional intelligence can result in more compassionate and effective communication. Understanding your own emotions, as well as those of others, can provide valuable insights into resolving conflicts.


Conclusion

When the credits roll on your organisation's story, make sure it's one that speaks of triumph over conflict through effective communication strategies.


We hope you enjoyed this blog post about "The role of internal communication in conflict resolution." Contact us to further explore customised internal communication solutions that can prepare your organisation for any conflicts that may arise.

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