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Internal communication tools and strategies - Engagement & Productivity | Best Practices & Examples

Internal communication tools and strategies -Introduction

Employee review and feedback platforms are becoming increasingly important for businesses today. Regular feedback from employees can help improve employee satisfaction, productivity, and retention. However, traditional employee review methods such as annual performance reviews, surveys, and one-on-one meetings have their shortcomings, including infrequency, subjectivity, and lack of anonymity.

Internal communication tools and strategies; this is where internal feedback programs come in. These programs offer a way for businesses to gather feedback from employees in a more frequent, objective, and anonymous manner. In this blog post, we will explore the benefits of internal feedback programs, the features that make them effective, best practices for implementing them, real-life examples of successful programs, and the challenges that businesses may face when implementing them.

By the end of this post, you will have a better understanding of internal feedback programs and why they are an essential tool for any business looking to improve employee engagement and performance.

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The Need for Employee Feedback

Employee feedback is essential for a business to function effectively. Regular feedback allows employers to understand their employees' thoughts, concerns, and ideas, which can help them identify areas where they need to improve. Additionally, it can help boost employee engagement and satisfaction, as employees feel their voices are heard and that their contributions are valued.

A study by Gallup found that only 14% of employees strongly agree that their performance reviews inspire them to improve. On the other hand, when employees receive regular feedback from their managers, they are more engaged and motivated to improve their performance.

Furthermore, employees who receive regular feedback are more likely to stay with the company long-term. A study by Qualtrics found that employees who received feedback on a weekly basis were 3.5 times more likely to be engaged at work than employees who received feedback once a year. This increased engagement can translate to higher productivity, improved customer satisfaction, and increased revenue for the company.

In conclusion, employee feedback is critical for businesses to improve their performance, boost employee engagement and satisfaction, and retain their employees. Traditional employee review methods may not be effective in achieving these goals, which is why internal feedback programs are becoming increasingly popular.

Traditional Employee Review Methods

Traditional employee review methods include annual performance reviews, surveys, and one-on-one meetings. However, these methods have their limitations. Annual reviews can be infrequent and often focus on past performance rather than current and future performance. Surveys can lack anonymity, and one-on-one meetings may be subjective and not objective. These limitations can result in inaccurate feedback, low employee engagement, and increased employee turnover.

Introduction to Internal Feedback Programs

Internal feedback programs offer a more effective way to gather feedback from employees. These programs provide a platform for employees to share their thoughts, concerns, and ideas in a more frequent, objective, and anonymous manner. These programs can include features such as pulse surveys, continuous feedback, and real-time analytics. Popular employee review and feedback platforms in the market today include 15Five, Culture Amp, and Lattice.

Features of an Effective Internal Feedback Program

An effective internal feedback program should include features such as anonymity, frequent feedback, and objective metrics. Anonymity ensures that employees feel comfortable sharing their thoughts and concerns without fear of reprisal. Frequent feedback allows employees to receive continuous feedback, enabling them to adjust their performance more quickly. Objective metrics provide a basis for evaluating employee performance, eliminating subjective opinions.

Best Practices for Implementing Internal Feedback Programs

Implementing an internal feedback program requires careful planning and execution. Best practices include obtaining employee buy-in, training managers to provide effective feedback, and communicating the program's benefits and goals to employees. It's also essential to ensure that the program is easy to use, has clear guidelines, and provides feedback in a timely manner.

Real-Life Examples of Internal Feedback Programs

Several companies have successfully implemented internal feedback programs, including Google, Adobe, and Amazon. These companies have seen benefits such as increased employee engagement, improved productivity, and reduced employee turnover. For example, Adobe replaced its annual performance review with a continuous feedback system, resulting in a 30% reduction in voluntary turnover.

Challenges of Implementing Internal Feedback Programs

Implementing an internal feedback program can be challenging. Common challenges include employee resistance, a lack of manager training, and difficulty implementing the program on a large scale. These challenges can be overcome by addressing employee concerns, providing effective training, and starting small and scaling up over time.


Internal feedback programs are an essential tool for businesses looking to improve employee engagement, productivity, and retention. By implementing an effective program, companies can obtain frequent, objective, and anonymous feedback from their employees, enabling them to make data-driven decisions that benefit the company and its employees. However, implementing an internal feedback program requires careful planning and execution, and businesses must be prepared to overcome challenges that may arise. We can help with this contact us.


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