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No35.5 - Internal Communication Techniques for Negotiating Conflicts

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In the annals of great literature, every conflict is resolved through a sequence of thoughtful actions and dialogues. Similarly, in the corporate world, negotiation is often the final act in resolving internal conflicts. This post will outline key internal communication techniques crucial for effective negotiation.

Importance of Tailored Communication

The one-size-fits-all approach rarely works in conflict resolution. Communication techniques should be tailored according to the specific conflict, the individuals involved, and the desired outcomes.

Techniques for Effective Negotiation

Pre-Negotiation Briefs

Before entering negotiations, brief all parties involved. Provide context, historical data, and the objectives of the negotiation to set the stage for a more effective dialogue.

Mediation Channels

Sometimes it's beneficial to involve a neutral third party. A mediator can facilitate more productive communications and help find a middle ground.

Back-Channel Communications

These are unofficial dialogues that take place outside formal negotiation settings. They can sometimes yield insights or offer a different perspective that can help in resolving conflicts.

Digital Platforms

Utilise your internal communication software for distributing material relevant to the negotiation, setting agendas, or even conducting the negotiation if the parties are geographically separated.


Just like any compelling story, the art of negotiation is a skill that can be honed and refined. With the right internal communication techniques, your organisation can turn conflicts into opportunities for growth, improvement, and a stronger, more cohesive team.

We hope you enjoyed this blog post about "The role of internal communication in conflict resolution." Effective negotiation is a critical aspect of resolving conflicts within your organisation. Our team of experts is here to provide consultation, training, or full-service packages tailored to your needs. Don't hesitate to contact us today and let us know how we can assist you in achieving your internal communication goals.

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